XP-SOFT has come up with a rather special and dedicated service model; effective April 1, 2005 XP-SOFT will establish the Client Account Services group. The Client Account Services (CAS) group is dedicated to providing our clients with world-class customer service. The Client Account Managers (CAM) will act as the client’s strongest advocate and be the single point of contact for the clients needs and will work closely with the client to understand and prioritize issues to be considered for inclusion into future software development efforts- whether it be an enhancement or maintenance issue. The CAM will provide reports on a regular basis which details the status of their issues, as it relates to future development efforts. They will act as an escalation point for client issues and provide feedback as to the progress of issues as it relates to XP-SOFT’s development cycles. Additionally, they will provide value added service as it relates to clients interest in add-on sales for XP-SOFT developed products, services and third party products. The CAM's will proactively keep our existing clients informed on the status of their outstanding questions, comments concerns, as well as provide them with value-added sales, services and feedback as it relates to their issues.

The CAM will also be responsible for increasing client awareness as it relates to new features, functions of the software and providing services as it relates to technology refreshes. They will assist the client with understanding the changes going on the industry, as well as XP-SOFT’s direction and vision.