XP-SOFT is committed to providing the highest level of service. We provide 24-hour, seven-day-a-week technical assistance and software support. Aiming to be proactive, not reactive, we provide you with efficient solutions in advance of potential challenges.
While other demands may change, one that remains consistent is the demand to perform under pressure. This is the philosophy that drives our customer service policy. Our job doesn’t end at go-live. XP-SOFT’s Technical Services Department works to enhance, upgrade and plan for the future of each installed system. Regularly scheduled upgrades and functional enhancements let you take advantage of an ongoing development cycle leveraged from the input of our entire installed base of business applications.
Drawing from years of hands-on industry experience, our team is responsive to your needs. We provide comprehensive system training to ensure maximum use. The personnel we train today are able to instruct others tomorrow. Beyond having the accumulative experience, we encourage our Technical Services Engineers to become Microsoft Certified System Engineers (MCSE), allowing us to combine technical knowledge with industry knowledge to provide a higher level of service.
As a true partner in your success, XP-SOFT empowers you to take command of your system. XP-SOFT is pleased to introduce our newest form of communication with our clients, the XP-SOFT e.NewsFlash, which is our new quarterly newsletter helping to keep you, our clients informed. Look in your e-mailbox this spring for the first edition. We also continue scheduled site visits, administrative training, and XP-SoftTechCon, which is our annual user group conference. XP-SOFT software systems are here to help you respond in a powerful way. We are committed to providing you the highest quality of customer service possible, because your success is our success!