| This course is designed to help participants handle the difficult situations and conversations that occur frequently as part of a normal, interactive working day. Participants will learn to resolve situations successfully in a manner that enhances working relationships. They will use a simple model to learn to separate content from the emotional impact of the content, and practice working on their own difficult situations in a safe environment. |
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WHO SHOULD ATTEND?
People whose work involves team and relationship building, and who have a genuine desire to better understand the impact of their behaviors.
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BENEFITS
By the end of the course participants will have learned how to recognize difficult situations and monitor their own reactions to them. They will learn to give and receive feedback effectively and to deal with criticism. Participants will be able to plan for successful resolution of problems in the workplace, thus enhancing their relationships with others. |
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Program |
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| The day will be a mix of short theory sessions, small group discussion, skills practice, and whole-group discussion and debate. The program will be interactive with many opportunities for participants to discuss and practice a number of solutions for work related issues. |
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Presenters |
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Course Codes |
CD11 |
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Dates |
7 October |
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Times |
9.00am — 5.00pm |
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Venue |
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Fee |
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